Q: Which countries do you currently ship to?
A: We ship internationally to several countries, including Afghanistan, Bahrain, Bangladesh, Brazil, Brunei, Cambodia, Canada, Chile, China, Colombia, Egypt, France, Germany, Hong Kong, India, Indonesia, Iraq, Israel, Italy, Japan, Jordan, Kuwait, Laos, Lebanon, Macau, Malaysia, Mauritius, Mexico, Mongolia, Morocco, Myanmar, Nepal, Oman, Pakistan, Peru, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Turkey, United Arab Emirates, United Kingdom, United States, Vietnam and Yemen.

Q: What if my country is not available for shipping?
A: If your country is not listed on our website, please email us at global@cutepress.com for further assistance.

Q: How much does international shipping cost?
A: Shipping costs vary by destination, weight, and method. Customers can check the calculated shipping cost during checkout.

Q: How long does international shipping take?
A: Typically, 5-10 business days after the payment is completed.

Q: What payment methods do you accept?
A: We accept VISA, MasterCard, American Express, JCB, UnionPay, Alipay, and more.

Q: Can I modify or cancel my order?
A: Unfortunately, once ordered and paid, modifications or cancellations are not possible. Please review before completing the order.

Q: How can I track my order?
A: Upon completing your payment, you will receive two emails from global@cutepress.com. The first will confirm your order, and the second will provide the tracking number once the parcel has been dispatched. Furthermore, you will receive delivery status updates directly from the courier. However, for Vietnam and Cambodia, delivery status updates will be sent directly by us via email.

Q: What if I don't receive a confirmation email?
A: Please try the following:
Check your spam folder.
Ensure your email address is correct.
Contact us at global@cutepress.com.

Q: Can I change the currency during checkout?
A: Our website operates with prices listed in USD (US Dollar). Unfortunately, currency conversion options are not available. During checkout, you will pay in USD, and your bank will handle the conversion to your local currency at its current exchange rate.

Q: Which delivery services do you provide?
A: We offer air delivery through two couriers: Aramex and DHL. Please note that the choice of courier may vary depending on the destination country. However, for Vietnam and Cambodia, we only offer ground transportation.

Q: Can I order from your website but handle shipping myself?
A: While our primary service offers international shipping, if you prefer to manage the shipping independently, we suggest contacting our Cute Press Thailand team through our official channels (Line: @cutepress, FB: Cute Press) for assistance before placing your order.

Q: Will I have to handle customs and duties taxes?
A: When shipping internationally, it's common to encounter customs duties and taxes as per your country's regulations. These charges are typically your responsibility and may vary. We recommend familiarizing yourself with your country's import policies to anticipate any potential fees upon delivery. Additionally, if you need any assistance or documents for customs clearance, please feel free to inform us.

Q: What happens if I do not want to pay customs and duties tax?
A: Customs regulations vary from country to country. If the required customs taxes are not paid, your package may be returned or destroyed by local customs authorities. Regrettably, we're unable to send a replacement package or cover any associated costs.

Q: Can I ship to a different address than my billing address?
A: Yes, you can provide a different shipping address during checkout.