Shipping policy
Modifying Orders
We understand that circumstances may change after placing an order. However, due to our streamlined processing system aimed at ensuring swift dispatch and delivery of orders, we regretfully cannot accommodate modifications or cancellations once an order has been submitted. We appreciate your understanding in this matter as we strive to provide efficient service to all our customers. We kindly advise customers to review their orders carefully before finalizing them to avoid any inconvenience.
Confirmation Emails for Orders and Shipping
When you place an order with us, you can expect two essential emails to keep you informed throughout the process. Firstly, an order confirmation email will be promptly dispatched to you, containing your unique order number.
Once your order has been carefully shipped from our warehouse, you will receive a follow-up email confirming the shipment. Furthermore, you will get updates directly from the courier on the delivery status.
Lost Packages
While we take great care to ensure the timely and accurate delivery of all packages, we understand that occasionally, issues may arise. If a package is marked as delivered but is not received, we encourage customers to take proactive measures to locate it. This may involve contacting the shipping carrier for assistance or initiating an investigation with our customer service team.
Dangerous items
Each country has its specific policy regarding hazardous product issues. Cute Press Global Official is unable to provide advice to customers on this matter. Therefore, individuals are encouraged to consult their local customs information office to determine the safety of the purchased goods.
Customs Inspection
We kindly remind our valued customers that international orders containing cosmetics may undergo customs inspections, which could result in additional fees and taxes under the regulations of the destination country. Cosmetics are subject to specific regulations and restrictions in various countries due to health and safety considerations.
To facilitate a smooth customs clearance process, we encourage customers to familiarize themselves with their respective country's import regulations concerning cosmetics before placing an order. Some countries may require special permits or approvals for the importation of cosmetics, and it is essential to ensure compliance with these requirements.
We export and declare our products for personal use. We advise customers to contact their local customs information office for guidance on any necessary permits or approvals and to address any questions or concerns they may have regarding the importation of cosmetics.
Customs regulations vary from country to country. If the required customs taxes are not paid, your package may be returned or destroyed by local customs authorities. Regrettably, we're unable to send a replacement package or cover any associated costs.
Please note that any charges incurred as a result of customs inspections, including duties, taxes, or fees, are the customer's responsibility. While we strive to assist wherever possible, Cute Press Global Official cannot offer specific advice on individual customs regulations for cosmetics in each country.
Courier Services
The following list outlines the availability of courier services in each respective country:
|
Country |
DHL |
Aramex |
Condition for personal use declaration |
|
Afghanistan |
- |
✔️ |
- |
|
Bahrain |
✔️ |
✔️ |
The recipient must have an import license from the Ministry of Health first. |
|
Bangladesh |
✔️ |
✔️ |
- |
|
Brazil |
✔️ |
✔️ |
- |
|
Brunei |
✔️ |
✔️ |
The recipient must receive approval/certification from the Department of Health before importing cosmetic products. |
|
Cambodia |
✔️ |
- |
- |
|
Canada |
✔️ |
✔️ |
Can be sent normally but cosmetics made in the Philippines will not be accepted. |
|
Chile |
✔️ |
✔️ |
The recipient must first request permission to import or make an importation matter with customs. |
|
China |
✔️ |
✔️ |
The recipient's ID is required. If the quantity is large, there may be a CFDA issue. |
|
Colombia |
✔️ |
- |
- |
|
Egypt |
✔️ |
✔️ |
An import license from the General Organization of Import & Export and Ministry of Health is required. |
|
France |
✔️ |
✔️ |
- |
|
Germany |
✔️ |
✔️ |
Can be sent normally but depends on the discretion of the Customs Department at the destination. |
|
Hong Kong |
✔️ |
✔️ |
- |
|
India |
✔️ |
✔️ |
Import license / recipient ID / POA is required for courier to customs clearance. |
|
Indonesia |
✔️ |
✔️ |
The recipient's ID is required. Limited quantity 20 pieces per 1 Shipment. |
|
Iraq |
✔️ |
✔️ |
Can deliver no more than 20 kilos. If more than that, it must be approved by Quality Control. |
|
Israel |
✔️ |
✔️ |
- |
|
Italy |
✔️ |
✔️ |
- |
|
Japan |
✔️ |
✔️ |
The product limit must not exceed 24 pieces. If exceeded, an import license is required. |
|
Jordan |
✔️ |
✔️ |
An import license from the Ministry of Health, Food and Drug Administration and Ministry of Agriculture is required. |
|
Kuwait |
✔️ |
✔️ |
If the weight is more than 1 kilogram, an import license from the Ministry of Health is required. |
|
Laos |
✔️ |
- |
Products are subject to customs inspection at their destination. |
|
Lebanon |
✔️ |
✔️ |
The recipient must have an import license from the Ministry of Health first. |
|
Macau |
✔️ |
✔️ |
Must have ID of recipient and use import license. |
|
Malaysia |
✔️ |
✔️ |
You may send no more than 2 kilograms. You may be required to request a Pharmacy license. |
|
Mauritius |
✔️ |
✔️ |
Permission to import is required. Customers must check with the courier at the destination whether they can import or not. |
|
Mexico |
✔️ |
✔️ |
The recipient must first request permission to import or make an importation matter with customs. |
|
Mongolia |
✔️ |
- |
- |
|
Morocco |
✔️ |
✔️ |
Permission to import is required. Customers must check with the courier at the destination whether they can import or not. |
|
Myanmar |
✔️ |
✔️ |
Products are subject to customs inspection at their destination. |
|
Nepal |
✔️ |
✔️ |
- |
|
Oman |
✔️ |
✔️ |
- |
|
Pakistan |
✔️ |
✔️ |
It must be a product that is not contrary to Islam. |
|
Peru |
✔️ |
✔️ |
Can be imported only for personal use, maximum 4 items per shipment and 3 imports per year |
|
Philippines |
✔️ |
✔️ |
- |
|
Qatar |
✔️ |
✔️ |
The recipient must have an import license from the Ministry of Health first. |
|
Saudi Arabia |
✔️ |
✔️ |
- |
|
Singapore |
✔️ |
✔️ |
- |
|
South Korea |
✔️ |
✔️ |
If the imported quantity is not large, no need to request an import permit. |
|
Sri Lanka |
✔️ |
✔️ |
Additional documents may be requested. |
|
Taiwan |
✔️ |
✔️ |
- |
|
UAE |
✔️ |
✔️ |
The recipient must have an import license from the Ministry of Health first. |
|
UK |
✔️ |
✔️ |
- |
|
USA |
✔️ |
✔️ |
Permission to import is required. Customers must check with the courier at the destination whether they can import or not. |
|
Turkiye |
✔️ |
- |
The sender must attach a Hygiene certificate from origin. The recipient must have an import license from the Ministry of Health or the Ministry of Agriculture. |
|
Vietnam |
- |
- |
- |
|
Yemen |
✔️ |
✔️ |
- |
Weight limitation for shipping:
We appreciate your cooperation in ensuring a smooth and hassle-free delivery process for your cosmetic orders.