Warranty & Claim Policy

At Cute Press, we are committed to providing high-quality cosmetic products. We stand behind the integrity of our products and offer a warranty and claim policy to ensure customer satisfaction. Please review the following guidelines regarding warranty coverage and the claims process.

Warranty Coverage:

Our warranty covers:

• Manufacturing defects in product purchased only through our official eCommerce platform.
• Item that arrives damaged due to transit issues. Claim settlement is at the discretion of the delivery agent.
• Expired product upon arrival.

Exclusions:

• Normal wear and tear, including packaging damage after delivery.
• Product that has been misused, heavily overused, improperly stored, or altered in any way.
• Allergic reactions, irritations or personal dissatisfaction with product performance.
• Change of mind.

Claim Process:

If you receive a defective or damaged product, please follow these steps:

1. Report the issue within 14 days of receiving the product.

2. Provide the following details with our support team:

• • Order number
  • Product name and batch number (if applicable)
  • Clear photos and videos of the issue
  • A brief description of the problem

3. Our team will assess the claim and provide a resolution, which may include a replacement or store credit.

Resolution & Processing Time:

• Claims will be reviewed within 7 business days of submission.
• If approved, replacements or store credits will be processed within 14 business days.
• If a replacement is unavailable, store credit may be offered.
• We reserve the right to finalize what kind of compensation there will be.

For any warranty or claim inquiries, please contact our support team at email global@cutepress.com. or through webchat on the website.

We appreciate your trust in Cute Press and are dedicated to ensuring a smooth and fair claim experience.